# Access violation crash

**URL:** <https://community.rootsmagic.com/t/access-violation-crash/720>\
**Category:** RootsMagic\
**Tags:** question\
**Created:** [October 3, 2021, 11:25am UTC](https://community.rootsmagic.com/t/access-violation-crash/720 "2021-10-03T11:25:54Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Harold\_Primm](https://avatars.discourse-cdn.com/v4/letter/h/f0a364/32.png) [@Harold\_Primm](https://community.rootsmagic.com/u/Harold_Primm)\
**Post date:** [October 5, 2021, 12:54am UTC](https://community.rootsmagic.com/t/access-violation-crash/720/8 "2021-10-05T00:54:02Z")

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Access Violations can be from many causes including local computer hardware/software configuration.

Renee Zamora (RM Support and FB Group Admin) has posted the reply hundreds of times:

> **[Receiving Access Violation Error Message](https://support.rootsmagic.com/hc/en-us/articles/360056797494-Receiving-Access-Violation-Error-Message)**
>
> Access Violations errors can have many causes. I am going to give you a list of things to try and rule out the issue, after you have restarted your computer.
> 
> 
> In RootsMagic go to File\>Database ...

RM Support are the only ones who can truly investigate why an Access Violation occurred. - or offer ways to prevent them.

Yet I would not hold out much hope in getting anything but a generic response from RM Support on it - that is the response will be the article above. If RM Support identify a high frequency of Access Violations occurring from a specific thing in many users, then developers can work on resolving that specific issue.

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_[View the full topic](https://community.rootsmagic.com/t/access-violation-crash/720)._